We are usually asked about

How do I proceed through the check out process?

Once you have finished adding items to your shopping cart, simply click the “Check Out” button located in various spots on different pages and we will guide you through the check out process. If you don’t see the shopping cart then your cart is empty.

What methods of payment do you accept?

We use Paypal for all payment transactions. If you have a Paypal account you just need to enter your email and password. However, you DO NOT need a Paypal account to complete the transaction with a major credit card. Just enter your card details when prompted. We use Paypal because it’s one of the most safe and secure payment gateways on the Internet.

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

How long will delivery take?

We process orders in the order that they are received. Since our service is a personal digital item, each order is processed individually. Unfortunately there is no rush availability at this time. Orders can take anywhere from just a few hours to a couple of days. Although most orders are fulfilled within 48 hours, if we’re really busy it can take up to 72 hours.

I have questions about my purchase and use, where can I find the information that I need?

If you can’t find the information that you need on this website, feel free to use the contact form located at various places on this site to contact us about your specific questions.

I made a mistake on my order and need it changed, what do I do?

You can use the contact form to make changes to your order before delivery. Depending on the product, we may be contacting you before we’re able to fulfill your order.

Can I cancel my purchase?

You can cancel your purchase by using the contact form and including your order number in the message before you receive delivery of the product. We are unable to extend cancellation after delivery due to the nature of the product.

I'm not sure how to use my products, can you help?

Yes, we have video tutorials that should be able to help you to use your products in a number of different scenarios. If you’re still not able to make it work for you in your particular instance, please use the contact forms for further technical assistance.

Can I send a video to someone as a gift?

Yes, but probably not in the way that you’re thinking. The videos are yours to do with as you please once they are delivered. If you wish to make a video for someone and give it to them that’s strictly your prerogative. We don’t sell to one person and deliver to another if that’s what you were thinking.

Can you clarify how I can use these videos?

Absolutely! Let’s talk about the different kinds of videos that we offer.


Think of a video intro as the opening credits to a movie. You’re letting someone know who you are. So placing an intro in front of any video that you produce for whatever reason, is a good branding practice. It shows people you’re serious and professional.


In the same way that a video intro is used to promote professionalism, a video outro is used to put a stamp on the experience and help to brand you as a person who gets the job done with a little something extra.


Socials are used to tell people where to find you and lead them toward an action to get involved with you. It’s very effective in branding when you’re associating yourself with something that people already know, like and trust.


Video logos brand you as a professional above and beyond others in your field. These can be used in local and internet advertising, websites, videos, social page banners or any other place you can think of to use it.

If you have any questions about how to use them, don’t hesitate to use the contact form.

Can I return my order?

Except in very rare instances, all PlaneImage Video sales are final. The labor involved to make your videos and the simple fact that these are digital products, prevent us from providing a refund in most every instance. However, every effort will be taken to make sure that you’re completely satisfied with your purchase.

If you have any questions or concerns about your purchase do not hesitate to contact us.

Planeimage.com/MARS5 does not warrant against misspelling during the order process.

Didn’t find the answer?

Feel free to contact us with any questions that you may have that aren’t covered in the previous section or in our Support FAQ, privacy policy or terms and conditions.


    Buyer reviews will give you a sense of what other people have experienced working with PlaneImage and the results that they’ve had from it. Take a few minutes and see what other people have found. We’re always love to hear from our customers so if this helps you, don’t forget to send us your own experience via one of our contact forms and you could help someone else.

    I am always busy with clients and try to find an edge that will attract them to me; more than just price. Creating animations and branding my videos on social media has given my brand a viral explosion vs. my competition just taking my work and passing it off as their own. PlaneImage has helped set me apart from all my competition.

    Great Products, Great Prices,

    Thank You


    Crystal L.

    As a photographer I don’t know much about video and editing, but the help that I received in getting my intro and call to action videos attached to my slideshow video has really made the difference in how people view me as a professional. I know this because my clients have told me. Whenever they ask how to do it I always point them back to you guys. It’s been wonderful dealing with you. Thank you so much.

    Anna Lee

    I was surprised at how simple it was to add these to the videos I already had on YouTube. Just wanted to let you know that one of my old videos has taken on new life and I’m getting all kinds of views that I’m sure wouldn’t have happened if I hadn’t added the intro. You Rock!

    Mark A
    Bush pilot

    Social media has demanded that we change our sales exposure process, video is 1000 times more effective than an image alone. When we realized that all social media platforms were switching to video we had no choice we needed to step up. A friend gave me the link to your website and at first I could not believe what a great deal you were offering, after trying it I am still amazed at how you offer such high quality for such an insane value in price.

    Now I have over 30 animations that I use and every video looks fresh and exiting for prospects to stay engaged with my brand name.

    Thank you

    Brian C.
    Real-estate Broker

    Finding a successful way to stand out in the marketplace has been the real challenge for new salespeople entering the real-estate industry. We create a video explaining and highlighting of the property we are listing for sale.  Personal branding throughout the video in the beginning, then placed throughout the video and with a call to action at the end creates the perfect personal branding that draws that attention of prospective sellers of their homes to seek us out.

    This has an expanding affect as the inventory increases the animations and videos that we produce create a lasting impression in the minds of people looking for new residence.  Clients reach out to us with an expectation and willingness to pay the asking prices because of our videos building the value into the homes; through video with animations before the first physical inspection of the property by the prospective buyers.

    I am so grateful I was introduced to this service I expect to use them on every promotional video and presentation we do for potential clients, purchasing companies, and our corporate video reports that are sent into the home offices.

    D. Kelly
    Kelly Realty


    I never realized how personalizing my videos with more than just my name could ramp up my brand until I tried your product.  Viewing of my video content has exploded since I started adding animation through PlaneImage; people are waiting to see what I put out next. I constantly get asked how much I spend on my videos, and they never guess less than $500. I had three other video production companies reach out to offer me this same services and none have been less than $150 a second.

    PlaneImage is awesome,

    Thank You

    D. Blake

    D. Blake
    Business Owner

    Video is king and PlaneImage is creating GIANTS out of those who use animation to brand their videos. My partner did not believe we could quickly build our subscriber list on YouTube as we have never had people subscribe even with hundreds or thousands of views. After we added the Plane Image animation the subscribe rate shot over 10K in days we found people were watching the whole video not just the first couple of seconds and that is how you create conversions and sales in our business, keep them coming back.

    Outstanding Job

    James W.
    Business Owner


    We have hundreds of products and services promoted to us monthly making all kinds of promises where products will create mass interest and lead to sales.  When Plane Image was first brought to me I dismissed it as being just another tool or service that would not have a profound effect on our bottom line.

    Luckily for me one of our sales rep took a hold of the idea and started using the Plane Image service on her own. In three weeks, she had created such mass interests in products offering that her client lists made me take notice. New technology is always a gamble however with the advantage offered through Plane Image video branding the odds are in your favor.

    You’re making a great investment today.

    Sylvia Meyer
    Business Owner
    Useful information
    Support FAQ

    Support FAQ and support contact information. We don’t leave you in the dark. We have plenty of FAQ’s to answer most every question that you have. If you still can’t find the answer that you’re looking for, contact us directly from the support page.

    Online Video Tutorials

    Our library of easy to follow, step by step online video tutorials will show you everything from how to navigate our site to making a purchase and how to use your videos with your own content.

    Premium Content

    Thought you had seen the best videos we have to offer? Oh contrar, our premium content category is the coolest of the cool. So if you’re after something that’s beyond the ordinary and sure to catch your prospects eye, take a look at our premium content.


    Advice on everything from site navigation to how to purchase

    Video Tutorials

    Our video tutorials cover everything from how to navigate our site and examples of our products in use to how to make a purchase and what to do after your purchase. If the answer isn’t provided in the shop Q&A at the top of this page, this is a great place to look for the answer.

    Website Introduction
    Why Use Video Animation in All Your Videos
    Showreel - Video Tagging Possibilities
    Buyer Showreel
    How to Use the Color Finder