Thank You For Your Purchase!

Thank you for your payment. Your transaction has been completed, and a receipt for your purchase has been emailed to you. You may log into your account at www.paypal.com/us to view details of this transaction.

Refund/Exchange Policy

PlaneImage Video Refund Policy

Except in very rare instances, all PlaneImage Video sales are final. The labor involved to make your videos and the simple fact that these are digital products, prevent us from providing a refund in most every instance after delivery. However, every effort will be taken to make sure that you’re completely satisfied with your purchase. MARS5 does not warrant against misspelling during the order process.

Order Cancellation Policy

Please submit any cancellation via our contact page on this website.

 

Cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide additional contact information if different from the original contact information so that we may contact you if we have questions in regards to canceling your order.

 

Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped out. In the event that a cancellation was submitted (via our contact page), and your order was shipped out after, we will gladly refund the complete balance charged. However, if the cancellation was documented as received after the order was shipped, we will only credit your account and hopefully find a satisfactory resolution to your problem.